Common Questions
Is the in-home consultation really free?
Yes — 100% free with no obligation. We come to your home, take a look at your windows, bring samples, and give you honest recommendations and a quote. There's never any pressure to buy.
How much do custom window treatments cost?
Cost depends on the product, size, and number of windows — but our pricing is always all-inclusive per window, covering the free consultation, professional measurement, and expert installation with no hidden fees. Call or text 515-WINDOWS for a custom quote.
Do you measure and install everything?
Absolutely. Every window is measured to the fraction of an inch and custom-ordered for an exact fit, then our team installs it cleanly and correctly. We treat your home with care and leave it spotless.
How long does the whole process take?
After your consultation and measurement, products are custom-made for your windows. Timelines vary by product and manufacturer, and we'll give you a clear estimate up front. We'll keep you updated and schedule installation as soon as your order arrives.
What products do you offer?
Blinds (faux wood, real wood, mini, vertical), shades (cellular, roller, roman, solar, blackout, motorized, pleated), plantation and specialty shutters, and custom drapery with hardware. See the full lineup on our products page.
Do you offer motorized and smart shades?
Yes. We offer motorized shades with remote control and smart-home options, especially useful for hard-to-reach windows. App and voice compatibility depends on the motor, controls, and any required hub; we'll confirm the setup for your home before you order. Our motorized blinds & shades guide explains power, controls, and budget considerations.
Are your products covered by a warranty?
Yes. Norman and Graber offer limited lifetime warranties on eligible window treatments for the original purchaser, covering defects in materials and workmanship. Coverage periods and exclusions vary by product and component.
Normal wear, accidental damage, misuse, and improper care are generally excluded. The manufacturers' warranties do not cover shipping or labor for removal, remeasurement, or reinstallation.
For products purchased through WindowServe, keep your proof of purchase and contact us with your order details and a description of the issue. We'll help you understand the next steps under the manufacturer's terms.
Review the full Norman warranty and Graber warranty for your product.
Which areas do you serve?
We provide in-home service throughout the Des Moines metro and central Iowa — including West Des Moines, Ankeny, Urbandale, Waukee, Clive, Johnston, Altoona, Ames, and more. Don't see your town? Call 515-WINDOWS; we likely cover it.
How do I get started?
Easy — call or text 515-WINDOWS (515-946-3697), email info@windowserve.com, or request a free quote online. We'll schedule your free in-home consultation at a time that works for you.
Financing Options
Beautiful, custom windows should fit your budget as well as your home. Ask us about flexible payment options that let you spread the cost of your project over time.
- Whole-home projects made affordable — do every room without the upfront strain.
- Simple, transparent terms explained clearly during your consultation.
- Ask about current offers — call 515-WINDOWS for the latest options.